Industry: Metals and Mining
India's largest and the world's second largest integrated Zinc-Lead producer is managing its Customer Relationships with MDO
About Hindustan Zinc Limited
Hindustan Zinc is a Vedanta Group company in zinc, lead and silver business for the last 50 years. The core business comprises of mining and smelting of zinc and lead along with captive power generation. Hindustan Zinc has a metal production capacity of over one million tons per annum with reserves and resources of 389.9 million tons.
- Using a single application for handling of all Customer and Sales related activities. To get a 360-degree view of the Customer.
- Capturing of Customer Inquiries, prospective customers’ conversion to Enterprise Customers.
- Tracking of activities performed by Sales personnel including Sales Meets, Tours, Calls, etc.
- No proper routing of complaints lodged by the customers resulting in delays in complaint closure.
- Cumbersome process of making payments and posting of sales order creation against those payments.
- Restriction of Customer data view and management to respective regional sales team to define ownership and ensuring.
- Collaboration with customer in finalizing Business Offer, MOU and further capturing of monthly requirements through the application.
- Option to customers to check their general ledger for all inbound and outbound financial transactions.
- Single application and login for all Sales related activities from Prospecting to Order Booking for both customers and internal sales teams.
- Automatic routing of complaints to concerned person/ department based on type of complaint and closed loop governance for resolution of the same.
- Application helps raise offer finalization request with automated comparison of offers made to the customer in the past for approval from the Senior Management.
- Enables the customer to use price calculator to find the amount required to be paid for procurement of desired quantity and type of material.
- Restricting order booking to the amount paid by the customer.
- Elimination of false stock-outs.